Refunds & Cancellation Policy

Shipping Policy – Shanaya Fin Services

At Shanaya Fin Services, we strive to ensure customer satisfaction. If the goods received do not meet your expectations, we provide a transparent and customer-friendly return, cancellation, and refund process as outlined below.

Return Window

Customers may request a return within 14 (fourteen) days from the date of delivery by contacting us via email at info@shanayafinservices.com

Damaged / Defective / Incorrect Goods

If the product received is damaged, broken, defective, or incorrect, customers must notify us within 2 (two) days of delivery via email or phone, along with supporting details such as images or invoice reference.

Goods Delivered via Our Own Transport

• We will arrange for pickup of the goods.
• A replacement will be issued after inspection of the returned items.
• No shipping or pickup charges will be levied on the customer.

Goods Delivered via Third-Party Transport

• Customers must return the goods using the same third-party logistics provider, after confirmation from our team.
• Replacement will be processed after inspection of the returned goods.
• All shipping and logistics costs related to return and replacement shall be borne by the customer.

Refund Policy

• A full refund is available for eligible goods returned within 14 days of delivery.
• Refunds will be processed only after the returned goods are received and successfully inspected.
• Returned goods must be In unused and original condition with original manufacturer packaging and Accompanied by the original invoice.

Refund Timeline

Approved refunds will be processed within 5–7 business days from the date of receipt and inspection of returned goods.