Please read these Shipping Policies carefully before using our services
Goods available on the Shanaya Fin Services platform are supplied directly by respective seller or distributor partners. Delivery may be carried out using the seller’s own transportation arrangements or through third-party logistics or transport service providers. Shanaya Fin Services does not monitor, manage, or track the physical shipment or delivery of such goods.
Customers are solely responsible for verifying the quality, quantity, and condition of the goods received and ensuring that the same corresponds with the invoice generated on the platform.
All services provided by Shanaya Fin Services, including financial facilitation and digital platform services, are delivered electronically and do not involve physical shipping.
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Deliveries arranged directly by seller or distributor partners through their own logistics are generally provided without any delivery charges.
In cases where a seller or distributor partner engages a third-party courier or transport service, any applicable shipping or delivery charges shall be borne by the buyer, unless otherwise expressly agreed between the buyer and the seller.
All services offered by Shanaya Fin Services are provided in digital or electronic form. As no physical shipment is involved in the delivery of these services, no shipping charges apply to such services.
The shipping timeline may vary based on the seller or distributor, the nature of the goods, and the geographical location of the delivery address.
Each distributor follows its own dispatch schedule, and delivery timelines are communicated directly by the seller or distributor at the time of order confirmation. Shanaya Fin Services does not guarantee or control shipping timelines, as goods are shipped directly by the respective sellers or their logistics partners.
We make every reasonable effort to ensure that goods are delivered within the committed timelines. However, delivery may occasionally be delayed due to factors beyond our control, including but not limited to non-availability of goods from the manufacturer, logistical constraints, holidays, or peak demand periods.
In the event of any anticipated delay, customers will be informed through our regular communication channels at the earliest possible time.
All goods are supplied directly by the respective seller or distributor. Customers are advised to verify the condition, quantity, and quality of goods at the time of delivery. Any concerns related to damaged, defective, or broken goods should be reported immediately to the seller or distributor as per their return or replacement policy. Shanaya Fin Services does not assume responsibility for physical damage during transit, unless explicitly stated otherwise.
Shanaya Fin Services does not provide any warranty or guarantee regarding the quality, condition, or performance of goods, as all physical goods are supplied directly by the respective sellers or distributors.
If a customer is dissatisfied due to damaged, defective, or broken goods, the customer may notify Shanaya Fin Services by sending a written communication to info@shanayafinservices.com (replace if needed) within a reasonable time after delivery.
Upon receiving such notification, Shanaya Fin Services may, at its discretion, coordinate with the concerned seller or distributor and, where appropriate, temporarily suspend the collection of the related invoice until the matter is reviewed and discussed with the distributor. Any resolution regarding replacement, return, or credit shall be governed by the seller’s policies.